澤拉克普爾復古酒店 (Hotel Vintage Zirakpur Chandigarh)

Dear team your service very bad.i am 2 days stay but second day not clean my room . And late service when ordering some food.

Dear team your service very baddi am 2 days stay but second day not clean my room. And late service when ordering some food.

This hotel is located in main area highway reception is good and infra is also good but maitneance is horrible, mosquitos are high and no mosquito repellemt kept after after sleep diaturbed by midnight ask them tonorovide then they provided, heater switched half after 1 am automatically. Maitennace care and comfort for sleep is to be done

1- terrible. Staff behavior- very bad. Geyser not working. Fridge not working

Dear mmt, i am writing this email to express my deep disappointment and frustration with the level of service i received from your establishment of hotel vintage, zirakpur. I believe it is essential for you to be aware of the negative experience i had as a customer, and i hope this feedback can contribute to improvements in your future interactions. I visited from the moment, i encountered a series of incidents that left me feeling disrespected and undervalued as a customer. It is disheartening to see a company with a reputation like yours failing to meet even the most basic standards of customer service. Firstly, the staff members who attended me displayed a complete lack of professionalism and courtesy his name was mr. Gaurav. Their behavior was dismissive and condescending, and they made no effort to assist me with my queries or concerns. When i requested clarification on certain matters, i was met with impatience and an overall unwillingness to help. Such behavior is not only unbecoming but also detrimental to your business. Moreover, the quality of service provided was severely lacking. It is highly frustrating to invest in a product or service, only to receive sub-par quality and encounter unhelpful and indifferent staff members. As a customer, i expect to be treated with respect, courtesy, and professionalism. It is disappointing to see these fundamental values neglected within your organization. Businesses thrive when they prioritize customer satisfaction, and it is evident that this is an area in which your establishment has fallen short. I hope this email serves as an opportunity for reflection and improvement within your company. I trust that you will take my feedback seriously and investigate the incidents that transpired during my visit. Addressing the issues i encountered and implementing measures to prevent such situations in the future will not only benefit your customers but also contribute to the overall growth and success of your business. I would appreciate a prompt response addressing my concerns and informing me of any steps you plan to take to rectify this situation. If i do not receive a satisfactory resolution, i will be compelled to share my negative experience on public platforms and with relevant consumer advocacy groups. I sincerely hope that my feedback will be valued and that you will take the necessary actions to prevent similar experiences for future customers. I look forward to hearing from you soon.

Ok. Room was so dirty, house fly were present inside the room and washroom.

Ok

Good room and good food also the location is very nice which is why a good connectivity via road is available 24/7

Hotel Location is good and Rooms are also good, but the breakfast is not as expected. Please improve for

Nice attention to detail, even the smallest things were perfect. Every dish was flavorful and made with quality ingredients.